PRIVACY POLICY
We need your address to take your bins out. That is most of the story. The rest is written plainly below.
Effective September 17, 2026
We collect what we need to get your bins to the curb and to bill you for it: your name, your address, and a way to reach you. We do not sell it, rent it, or share it for advertising.
This policy covers trashcan2can.com and the service provided by Trashcan Toucan LLC. Questions go to mrtoucan@trashcan2can.com or (574) 440-0731.
When you fill in a form on this site — a quote request, a referral, an HOA enquiry, or the Harbor Country waitlist — we receive what you type into it. Depending on the form that is your name, email address, phone number, the city or town you are in, and anything you write in the notes field. HOA and property manager enquiries also include the organization name, your role, the number of doors, and the pricing model you are interested in.
A referral submission includes the name and contact details of the neighbor you are referring. Please only send us details of someone who is expecting to hear from us.
When you subscribe, our setup form collects your service address, your collection day, how many bins you have, where they are stored, gate access details if you have a gate, and any pets we should know about. We ask for gate codes only because we cannot reach your bins without them.
We use Google Analytics to understand how the site is used. It sets a cookie in your browser holding a randomly generated identifier, and records which pages you view, which buttons you click, and an approximate location — usually city level — worked out from your IP address.
The events we record are ordinary product analytics: a page view, a click through to checkout, a tap on our phone number or email address, a form submission, a completed purchase, and a scan of a flyer QR code. We record which part of the page a button was in, not who pressed it.
Our host, Vercel, keeps standard server logs, which include IP addresses, for security and troubleshooting.
Our thank-you page briefly stores your Stripe checkout session identifier in your browser so that refreshing the page does not record the same order twice. It is cleared when you close the tab.
We do not use advertising trackers, retargeting pixels, or cross-site profiling of any kind.
Payments run through Stripe. You enter your card details on Stripe's own checkout page, not on ours.
We never see, receive, or store your full card number. What we can see in our Stripe dashboard is your name, email address, billing address, the last four digits of the card, and your payment history.
To provide the service: knowing where you live, when your collection day is, and how to reach you if something goes wrong.
To bill you and to apply referral credits correctly.
To answer the message you sent us.
To understand which pages and which flyers actually bring people in, so we spend our effort where it works.
We do not make automated decisions about you, and we do not build a profile of you for advertising.
Stripe — payments and subscription billing.
Formspree — delivers this site's form submissions to our inbox.
Google — Analytics for site measurement, Google Forms for the customer setup form, and Google Workspace for our email.
Vercel — hosts the website.
Each of these handles your information to provide their service to us, under their own terms. Beyond them, we share your information only when the law requires it, or where we need it to establish or defend a legal claim.
We do not sell your personal information, we do not rent it, and we do not share it with anyone for their own marketing.
While you are a customer, and afterwards for as long as we need it for tax and accounting records — generally seven years for anything tied to a payment.
Enquiries that never become customers are kept for up to two years, in case you come back to us.
Gate codes and access notes are deleted when you cancel.
Ask what we hold about you, and we will tell you.
Ask us to correct anything wrong.
Ask us to delete your information, and we will, apart from records we are required to keep for tax purposes.
Ask us to stop emailing you. Service messages about a subscription you are paying for will continue while you are a customer.
Email mrtoucan@trashcan2can.com and we will act on it within 30 days. There is no cost and we will not make it difficult.
You can also block analytics cookies in your browser settings, or install Google's own opt-out add-on. The site works exactly the same either way.
This service is sold to adults and the site is not directed at children. We do not knowingly collect information from anyone under 13. If you believe a child has sent us information, email us and we will delete it.
If we change this policy in a way that materially affects you, we will say so by email before it takes effect. The date at the top always reflects the current version.
Trashcan Toucan LLC, 340 W Main St, Waynesboro, PA 17268. Email mrtoucan@trashcan2can.com, phone (574) 440-0731.
Our terms of service cover what we owe each other on the ground. Anything unclear here? Email mrtoucan@trashcan2can.com or call 574 440 0731.
