TERMS OF SERVICE
Plain terms for an everyday service. If something here is unclear, email us and we will explain it rather than point at a clause.
Effective September 17, 2026
These terms cover bin valet service provided by Trashcan Toucan LLC (“Trashcan Toucan”, “we”, “us”) to you, the person who subscribes to the service for an address. By subscribing, you agree to them.
Our mailing address is 340 W Main St, Waynesboro, PA 17268. You can reach us at mrtoucan@trashcan2can.com or (574) 440-0731.
We move your trash and recycling bins from where they are stored to the curb the night before your collection day, and return them to that spot after the collection truck has passed.
We follow your municipal or private hauler’s published collection calendar, including holiday shifts. We do not control that schedule. If your hauler skips, delays, or reschedules your street, our visit follows theirs.
The standard plan covers two totes — typically one trash and one recycling. Additional totes are $10 per month each. Occasional overflow of a bag or two is included; if overflow becomes routine, we will ask you to move to a plan that covers it.
You tell us where the bins are stored when you sign up, and you agree to keep them in that location on service days so we can find them.
You agree to give us safe, lawful access to that location: an unlocked or coded gate where one exists, working exterior lighting where the path needs it, and any dogs secured indoors or away from the route.
If access changes — a new gate code, a new storage spot, a dog that is new to the household — tell us before your next service day.
If we arrive and cannot reach the bins because access was not available, that visit counts as completed and is not credited. We will tell you what we found.
We work through ordinary Indiana winter: rain, cold, wind, snow, and the dark. That is the service. We do not pause for the season and your rate does not change because of it.
We ask you to keep a reasonably passable path to your bins when you can. We do not expect a cleared or salted driveway, and we will not skip your service because it snowed.
There is one exception, and it is narrow. If the path to your bins is genuinely unsafe to walk — sheet ice with no footing, an unlit hazard, standing water over ice, an obstruction we cannot pass — we may decline that visit rather than risk an injury. We decide this at the time, on the ground, and we will tell you the same day.
When we decline a visit on safety grounds we will tell you the same day, and we will come back once conditions allow if your collection window is still open. If we cannot get back in time, that week is credited. You do not pay for a week we did not serve.
We will not enter a property where we reasonably believe a person or animal presents a risk to whoever is working the route.
If we miss a scheduled service, that week is credited to your account automatically. You do not need to ask for it.
That includes a visit we declined on safety grounds and could not return to complete. If we did not serve you, you do not pay for that week.
A credit is one quarter of your monthly rate, applied to a future invoice — $15 on the charter rate, $17.50 on the standard rate.
Credits do not apply where the week could not go ahead for reasons on your side or your hauler’s: your hauler did not run at all, the bins were not in their agreed location, or we could not reach them because access was not available. We will always tell you what we found.
Service is billed monthly in advance through Stripe, starting on the date you subscribe. Your billing date is the same day each month.
The charter rate is $60 per month for the first 50 properties in the metro. The standard rate is $70 per month. Additional totes are $10 per month each. Rates are per household.
Charter members keep the $60 rate for as long as the subscription stays active and unbroken. If it is canceled and later restarted, the rate then current applies.
Service is month to month. There is no contract and no cancellation fee. To cancel, email mrtoucan@trashcan2can.com or call (574) 440-0731 and we will stop the next charge — no retention call and no form to fill in. Service continues to the end of the period you have paid for.
We do not issue refunds for service periods already completed. Canceling stops the next charge; it does not refund the current month.
We may change the standard rate with at least 30 days’ notice by email; the charter rate is exempt while your subscription stays unbroken. If you do not want to continue at a new rate, you can cancel before it takes effect.
We handle your bins with care and return them where we found them. If we damage your bin or your property through our own negligence, tell us within seven days and we will make it right.
We are not responsible for the condition of bins that were already damaged, for wear from normal use, for items left loose outside a bin, or for anything a collection crew does.
We do not enter your home, garage interior, or any locked structure.
Our responsibility for any claim connected to this service is limited to the amount you paid us in the twelve months before the claim.
We are not responsible for indirect or consequential losses — for example a municipal fine, a missed collection by your hauler, or a cost you incur because a bin was not at the curb.
Nothing here limits responsibility that cannot be limited by law, including for our own negligence causing personal injury.
Each person you refer who becomes an active paying customer takes $5 per month off your bill. Credits stack, there is no cap, and they continue while both accounts stay active.
Your bill cannot fall below $0 and no cash is paid beyond that floor. Credits are applied by hand, so allow a few days after the new customer becomes active.
A credit ends when either account stops being an active paying customer.
We may update these terms. If a change materially affects you, we will tell you by email before it takes effect, and continuing the service after that date means you accept it.
These terms are governed by the laws of the State of Indiana for service performed in Indiana.
Our privacy policy covers what we collect and who handles it. Questions about any of this? Email mrtoucan@trashcan2can.com or call 574 440 0731.
